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Contact Us

Our ultrafast technical support team will be more than happy to assist you! Click on the service you prefer and see our extended hours of operation below.

Ticket Support Telephone Service livechat
Schedual
Opening hours of Livechat service

Monday - Thursday : 00:00 to 11:59 p.m.
Friday : 00:00 to 5:00 p.m
Saturday - Sunday : 00:00 to 02:00 p.m.
Opening hours of telephone service

Monday - Thursday : 00:00 to 11:59 p.m.
Friday : 00:00 to 5:00 p.m
Saturday - Sunday : 09:00 to 02:00 p.m.
24H / 24H Service
Opening hours of Livechat service

Monday - Thursday : 00:00 to 11:59 p.m.
Friday : 00:00 to 11:00 p.m
Saturday - Sunday : 00:00 to 20h00
Opening hours of telephone service

Monday - Thursday : 00:00 to 11:59 p.m.
Friday : 00:00 to 11:00 p.m
Saturday - Sunday : 15:00 to 20:00
24H / 24H Service

Montréal

Opening hours of Livechat service

Monday - Thursday : 00:00 to 11:59 p.m.
Friday : 00:00 to 5:00 p.m
Saturday - Sunday : 00:00 to 02:00 p.m.
Opening hours of telephone service

Monday - Thursday : 00:00 to 11:59 p.m.
Friday : 00:00 to 5:00 p.m
Saturday - Sunday : 09:00 to 02:00 p.m.
24H / 24H Service

Paris

Opening hours of Livechat service

Monday - Thursday : 00:00 to 11:59 p.m.
Friday : 00:00 to 11:00 p.m
Saturday - Sunday : 00:00 to 20h00
Opening hours of telephone service

Monday - Thursday : 00:00 to 11:59 p.m.
Friday : 00:00 to 11:00 p.m
Saturday - Sunday : 15:00 to 20:00
24H / 24H Service

Departments

  • Sales

    Interested in our services and have some questions?
    This department is for you!

      

  • Technical Support

    This department provides support for all technical problems related to your web hosting service. Please be advised that technical assistance does not troubleshoot issues related to your scripts, website design, or anything related to website development. Note that the aforementioned tasks are those of the webmaster or web developer.

  • Billing

    Have questions related to billing? Please use this department. Note that this department is for existing clients only. New clients should make use of the Sales Department.

    This department is available during office hours.

  • Domain Names

    Have questions related to domains? Please use this department. Note that this department is for existing clients only. New clients should make use of the Sales Department.

    This department is available during office hours.

  • Abuse

    Is a site hosted by PlanetHoster causing issues for other parties? Please notify us through this department.

    This department is available during office hours.

      

  • Quality Assurance

    Not satisfied with our services? Please notify us through this department and a member of management will be happy to work with you.

    This department is available during office hours.